Contact

Questions about an order, a product, sizing, or a return? Email us and we'll help.

Get in touch

Email: support@provmoda.com

Email is the fastest way to reach us. Include your order number if your question is about an existing order — it saves a round trip.

What we can help with

  • Sizing — every hat is one size, but they adjust differently. Tell us which hat and we'll tell you how it fits.
  • Colours — screens vary. If you need to check a shade before ordering, ask.
  • Order status — include your order number.
  • Returns and exchanges — see our refund policy, and note that some items are marked final sale on their product page.
  • Bulk and custom orders — our hats are blank and unbranded, so they are commonly used for embroidery and patches. Email us about quantities.

Shipping

Free shipping on orders over $35. Full details in our shipping policy.

Policies