Contact
Questions about an order, a product, sizing, or a return? Email us and we'll help.
Get in touch
Email: support@provmoda.com
Email is the fastest way to reach us. Include your order number if your question is about an existing order — it saves a round trip.
What we can help with
- Sizing — every hat is one size, but they adjust differently. Tell us which hat and we'll tell you how it fits.
- Colours — screens vary. If you need to check a shade before ordering, ask.
- Order status — include your order number.
- Returns and exchanges — see our refund policy, and note that some items are marked final sale on their product page.
- Bulk and custom orders — our hats are blank and unbranded, so they are commonly used for embroidery and patches. Email us about quantities.
Shipping
Free shipping on orders over $35. Full details in our shipping policy.